Refund policy

p>You can always contact us for any return question at ciao@charlottedusart.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Since our business only sells perishable goods, we cannot return or refund your purchase. However, if you receive your order damaged, you can always contact us for any return question at ciao@charlottedusart.com.

Unfortunately, we cannot accept returns on gift cards.