From our shop to your door
Like every one of our chocolates, all of our orders are prepared, filled and sent by hand, with love.
Here is quick look of your chocolate's journey:
1. We receive your order
You are craving for chocolate (who isn't ?!) and so, you order some on our website.
We immediately receive a notification of your order. (this part brightens our day, to be honest!)
2. We prepare it
We handpick every item of your order and create your package.
For customized boxes, it can happen that we might need to make changes. In that case, we kindly ask you to keep an eye on your emails for any modifications.
3. We ship it
Ready to ship: we only ship on Mondays and Wednesdays to ensure you that our products arrive in a perfect state.
Later in the week, shipping is unpredictable and your chocolate might get stuck during the weekend in a warehouse - we want to avoid that by any cost.
Ready to pick-up: your order will be ready within 24 hours after ordering it on our website & you will be notified when your order is ready to be picked up in our store. Don't forget to bring your confirmation email to us.
4. Ready to eat!
After traveling 2 to 3 days, your chocolate has finally arrived!
Don't forget to let us know if you liked our creations. We always love to receive feedback.
Where do we ship?
Shipping is available in Italy and a few selected countries in the EU (see the shipping zones & rates below).
While you can find most of our creations online, we would like to notify our gentle clientele that unfortunately we cannot ship all of our products. In fact, some of our creations are fragile and might get damaged during transportation. We want to provide you the best experience with our chocolate and we fear that it might be compromised in that particular case. We hope you will understand.
However, if you live in the Milan area, it is possible for you to order these creations online and to pick them up in our shop through our “pick-up” services. These products will always be marked as "pick up only"
→ Zone 0: Milan
Shipping (8€) & Pick-up in store (all collections + Pick up only)
→ Zone 1: Italy
Orders below 50€: shipment is 8€
Orders above 50€: FREE!
→ Zone 2: France, Belgium, UK, Luxembourg
Shipment is 15€
→ Zone 3: Switzerland
Shipment is 26€